Account Manager

Location: London
‍Department: Rental
‍Area of Work: Office
‍Line Manager: Head of Rental (London)
‍Line Manager to: N/A

Who are we?

We are event and venue technology specialists, renowned for helping to deliver unforgettable spaces and experiences across the UK and Europe. With a new facility in South Wimbledon, our office and warehouse offer the perfect location for servicing central London's diverse sector base.

As we continue to grow, we are looking for a passionate and approachable person who can represent the Adlib brand and strive to deliver the very highest standards of Audio, Video, Lighting, and Rigging production to the industry. We'd love to hear from seasoned professionals, or fresher talent looking to build their career from scratch.

As a multi-disciplinary company, we are open to candidates who have a background or focus on Audio, Video, Lighting, or Rigging.

What's the role?

As Account Manager, you will be the client's main point of contact throughout all stages of a project. This means you'll build and maintain great relationships with people across everything we do. Reporting to the Head of Rental, London, you will be part of a team who are able to support you to grow and develop both personally and in achieving the company's aims.

Located in the satellite office, you'll be responsible for overseeing all aspects of job pricing and delivery, drawing on support from our world-leading Technical, Logistics and Project Management Teams both locally in London and from our Liverpool HQ.

You'll have a focus on increasing market share in London and the south of England, not limited to, but leaning on Trade Hire, Corporate events, and integrated Audio, Video, Lighting, and Rigging production.

Key Responsibilities:

• Act as the main point of contact for clients throughout all stages of projects
• Build and maintain strong relationships with clients across all sectors
• Oversee all aspects of job pricing and delivery
• Collaborate with in-house Technical and Logistics teams across the group
• Focus on increasing market share in London and the south of England, particularly in Trade Hire, Corporate events and integrated Audio, Video, Lighting, and Rigging production
• Conduct site visits throughout the UK as required
• Represent the Adlib brand and communicate the company culture effectively

What We're Looking For:

Experience:

• Experience in the live production industry, particularly in Audio, Lighting, Rigging or Video
• Background in account management or client-facing roles (we welcome both seasoned professionals and those looking to build their career from scratch)
• Ability to apply your experiences to the role effectively

Skills:

• Strong relationship-building abilities, both inside and outside the organisation
• Excellent written and spoken communication skills
• Outstanding organisational skills with the ability to manage multiple high-pressure scenarios while maintaining a positive attitude
• Professional attitude and approach
• Deep understanding of the Adlib culture and ability to communicate it

Why Join Us?

• We offer a competitive salary and benefits package that includes a Health Cash Plan and retail and wellbeing discounts.
• You'll have access to the latest tools needed to excel in your role.
• Enjoy exciting career growth and personal development opportunities as you make the role your own.
• Join our collaborative and supportive work culture, where we value your creativity and relationships.
• Work on significant and exciting projects across live music, events, and venues throughout all our operational sectors.
• Benefit from support from world-leading Technical, Logistics and Project Management Teams across our Liverpool HQ and London locations.
• Be yourself at work with our relaxed dress code, where comfort and individuality are welcomed and encouraged.
• Take advantage of our Cycle to Work Scheme, helping you save money while staying healthy and commuting more sustainably.
• Benefit from ongoing training and professional development opportunities that will help you grow your skills and advance your career.
• Enjoy the convenience and peace of mind that comes with free parking at our South Wimbledon location.

Not Sure If You're a Perfect Fit?

We understand that no candidate fits every qualification perfectly. If you're excited about this role but your experience doesn't align exactly with our requirements, we encourage you to apply. We don't want location to be an obstacle; so if you have experience in the role, we'd still love to hear from you. Your unique perspective and skills might make you the ideal candidate for this or another role within our team.