Junior Account Manager

Location: London
‍Department: Sales & Integration
‍Area of Work: Office
‍Line Manager: Regional Sales & Integration Manager (London)
‍Line Manager to: N/A

Who are we?

We are event and venue technology specialists, renowned for helping to deliver unforgettable spaces and experiences across the UK and Europe. At Adlib, we prioritise meaningful relationships both within our teams and with the clients and communities we serve. Our culture is collaborative, supportive, and driven by a commitment to providing the right solution to the client. We value transparency, creativity, and mutual respect, ensuring everyone feels empowered to contribute and grow.

Adlib serve a wide range of customers across the entertainment industry. We have a strong presence in Live Venues, Theatre, Hospitality, Houses of Worship, Touring, Festival, Broadcast and Corporate markets, delivering industry-leading, often technically complex solutions across Professional Audio, Video, Lighting and Stage Engineering disciplines.

What's the role?

As Junior Account Manager - Sales & Integration, you will play an important role within the Sales & Integration department at Adlib. You will support the sales team with delivering solutions to a diverse range of customers across multiple sectors. Reporting to the Regional Sales & Integration Manager, you will work closely with the S&I team as part of a department which covers the whole of the UK and serves many varied sectors of the industry. 

The right candidate will learn from and support the senior members of the wider S&I team to become a crucial factor in the team's success. 

Although the role is primarily based out of the Adlib London office, you will be required to travel on occasion for key strategic meetings held throughout the year at our Liverpool HQ and to the site as the project you are working on may demand.

Key Responsibilities

Sales Support:

• Assist the sales team with processing enquiries: taking and responding to sales enquiries, engaging with clients and prospective clients
• Prepare quotes, specify solutions and progress sales through the CRM system
• Assist the sales team with managing, collating and using customer information within the CRM system
• Work alongside the sales team and applications team to bring together complex sales systems and solutions

Order Processing & Delivery:

• Engage with manufacturers to fulfil sales orders and projects through to completion
• Handle general Sales & Integration order processing, including ordering, receiving and configuring sales items
• Conduct occasional on-site work as required
• Focus on client satisfaction and delivering exceptional results from small sales to large integration projects

What We're Looking For

Experience:

• Background knowledge of professional audio, video, lighting, or stage engineering equipment components and systems (experience in multiple disciplines would be desirable)
• Some experience and understanding of general Health & Safety requirements when working in technical entertainment fields, and acceptance of its importance
• Experience in communicating with clients with a customer-focused approach would be desirable

Skills:

• Competent in at least one technical discipline: audio, lighting, video, or stage engineering, with knowledge of the others (competent in multiple disciplines would be a bonus)
• Excellent communication skills with a customer-focused approach
• Strong organisational skills with attention to detail
• Ability to work effectively to deadlines
• Flexibility and reliability
• Ability to work independently and manage your diary effectively as well as being a strong team member

Tools & Technical Skills:

• Competent IT skills, including proficiency in Office/Outlook/Microsoft 365 applications

Personal Qualities:

• A personable, friendly and professional demeanour
• Punctual and reliable
• A strong communicator who can engage and relate to clients in a natural manner to understand their needs and how to best help them
• Proactive approach
• Customer-focused and approachable
• A positive attitude
• Value, invest and focus on relationships with external clients and internal team members

Why Join Us?

• We offer a competitive salary and benefits package that includes a Health Cash Plan and retail and wellbeing discounts.
• You'll have access to the latest tools needed to excel in your role.
• Enjoy exciting career growth and personal development opportunities with clear progression to more senior roles within the Sales & Integration team.
• Join our collaborative and supportive work culture, where we value transparency, creativity, and mutual respect.
• Work with a diverse range of customers across Live Venues, Theatre, Hospitality, House of Worship, Touring, Festival, Broadcast and Corporate markets.
• Our reputation is built on trust, integrity, and consistent delivery, and we empower every team member to uphold these standards.
• Be yourself at work with our relaxed dress code, where comfort and individuality are welcomed and encouraged.
• Save money and stay healthy with our Cycle to Work Scheme, making it easier and more affordable to commute sustainably.
• Invest in your future with ongoing training and professional development opportunities to help you grow your skills and advance your career.
• Enjoy the convenience of free parking at our South Wimbledon location, making your commute stress-free.

Not Sure If You're a Perfect Fit?

We understand that no candidate fits every qualification perfectly. If you're excited about this role but your experience doesn't align exactly with our requirements, we encourage you to apply. Your unique perspective and skills might make you the ideal candidate for this or another role within our team.